Frequently Asked Questions

You must be at least 18 years of age — or the higher minimum required by the Operator's license jurisdiction, whichever applies. Age verification is mandatory and is enforced through the KYC process before withdrawal privileges are activated. Providing false age information is a serious breach of our Terms & Conditions and will result in immediate account suspension. Age eligibility alone does not make gambling lawful in Pakistan; always verify applicable local law.

For Pakistani users, the primary accepted identity document is your Computerised National Identity Card (CNIC). You will typically need to submit a clear image of the front and back of your CNIC. Additional documentation — such as proof of address or payment method verification — may be requested during the review process. All documents are processed securely in accordance with our Privacy Policy.

No. Each individual is permitted only one registered account on PKR88. Duplicate accounts — identified through matching names, CNIC details, payment methods, device fingerprints or IP addresses — are strictly prohibited. If duplicate accounts are detected, they will be merged, suspended or permanently closed, and any associated balances may be withheld pending investigation. If you have accidentally created more than one account, contact support immediately.

Click the "Forgot password?" link on the login page. A password reset link will be sent to the email address registered to your account. Follow the instructions in the email to set a new password. If you no longer have access to your registered email, contact our 24/7 live chat support team who can assist with identity-verified account recovery. For security, always use a strong, unique password and enable two-factor authentication.

Available payment methods are displayed in the PKR88 cashier at the time of your transaction. Methods familiar to Pakistani users — such as mobile wallets including Easypaisa and JazzCash, bank transfer options via Raast, HBL, UBL, Meezan Bank and Bank Alfalah, and cryptocurrency options such as BTC, ETH and USDT — may be listed where supported. These are contextual references only; the appearance of a payment name does not imply that provider endorses or affiliates with PKR88.

Minimum and maximum deposit thresholds vary by payment method and are displayed in the cashier at the time of the transaction. Amounts are denominated in PKR (Pakistani Rupees) for eligible payment methods. Cryptocurrency deposits are subject to network minimum values that fluctuate with network conditions. For current thresholds, check the cashier directly or contact the 24/7 live chat support team.

Processing times depend on the payment method chosen and whether your KYC verification is complete. Mobile wallet options may process faster than bank transfers, which can take 1–3 business days. Cryptocurrency withdrawals depend on network confirmation requirements and can vary. KYC must be fully completed before any withdrawal is released. The Platform is not responsible for delays caused by your payment provider's internal processes or banking holidays.

As a general rule, withdrawals should be returned to the same payment method used for the corresponding deposit, where technically feasible. This policy exists to prevent fraud and comply with anti-money laundering obligations. If your original payment method is no longer available, contact the support team before requesting a withdrawal — they can guide you through the verification process required to use an alternative method.

PKR88 does not typically charge its own transaction fees on deposits or withdrawals, but your payment provider may apply their own charges — for example, bank transfer fees, mobile wallet transaction costs or cryptocurrency network fees. Currency conversion charges may also apply when transacting in currencies other than your account denomination. Always check your provider's fee schedule before initiating a transaction. The cashier will show any Platform-side fees that apply.

Yes. PKR88 covers a comprehensive range of cricket betting markets, including Pakistan international fixtures, Pakistan Super League (PSL) franchise matches and ICC tournament events such as the T20 World Cup and Champions Trophy. Markets typically include match winner, top batsman, top bowler, total runs, innings totals and in-play live betting options. Specific market availability depends on the event and is confirmed within the Platform's sportsbook at the time of the match.

Beyond cricket, PKR88 offers sports betting across a wide range of events including football (domestic and international leagues), UFC and MMA, tennis, basketball and other major sports. Live in-play betting is available on selected events, allowing you to place wagers as the action unfolds. The full list of available sports and markets is displayed within the Platform's sportsbook section and updates regularly based on the global sports calendar.

The PKR88 live casino section features real-time games streamed with live dealers, including Baccarat, Blackjack, Roulette, Poker variants and live game shows. Games operate around the clock with multiple table options at varying stake levels. Live casino games involve real dealers and real-time gameplay, making them a popular choice for players who prefer an immersive experience over standard RNG (random number generator) slot games.

Settlement of bets on abandoned, interrupted or rain-affected matches follows the PKR88 cricket betting rules published within the Platform. Generally, matches that do not meet minimum completion criteria may have affected markets voided, with stakes returned to players. In-play bets placed after an event has started are subject to specific void and settlement conditions. We recommend reviewing the applicable sport rules before placing any wager on weather-sensitive formats.

Yes. The PKR88 Platform is optimised for mobile use and accessible from any modern smartphone browser without requiring a separate app download. This means you can place cricket bets, play live casino games, manage deposits and check your account from your phone whether you are in Karachi, Lahore, Rawalpindi or anywhere else across Pakistan. A stable internet connection is recommended for live in-play betting and live casino streaming.

A wagering requirement specifies how many times you must bet the bonus amount — or in some cases the bonus plus deposit — on eligible games or markets before you can withdraw the bonus as real money. For example, a bonus of PKR 1,000 with a 10x wagering requirement means you need to place PKR 10,000 in qualifying bets before the bonus converts to withdrawable funds. Specific multipliers, eligible games and validity periods are stated in each promotion's individual terms.

No. Bonus credit and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirement has been fulfilled in full. If you request a withdrawal while a wagering requirement is outstanding, the bonus and associated winnings will typically be forfeited before the withdrawal is processed. If you prefer to withdraw your deposited funds without completing a bonus, you may choose to forfeit the bonus through your account settings before requesting a withdrawal — check the specific promotion terms first.

PKR88 regularly runs promotions around major cricket events including PSL season matches, T20 internationals and ICC tournaments. These may include enhanced odds on selected markets, free bets, accumulator bonuses or reload offers. Promotions are published on the Platform ahead of major fixtures and are available to eligible registered users. All promotional offers are subject to their individual terms. PKR88 does not claim to be endorsed by or affiliated with the PSL, ICC or any cricket board.

Bonuses can be cancelled for several reasons: the validity period expired before wagering requirements were met; the bonus was obtained through an ineligible account (such as a duplicate); activity associated with bonus abuse — including arbitrage or matched betting across multiple accounts — was detected; or the bonus terms were not followed correctly. If you believe a bonus was removed in error, contact the 24/7 live chat team with your account details and they will investigate. Decisions are made in accordance with the published bonus terms.

PKR88 uses TLS (Transport Layer Security) encryption for all data transmitted between your device and our servers, and AES encryption for data stored in our databases. Access to your personal data within the Platform is limited on a strict need-to-know basis. Two-factor authentication is available to all registered users and is strongly recommended. Your data is never sold to third parties. For full details, refer to the Privacy Policy.

All responsible gambling tools — including deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion — are available free of charge through your account settings under the Responsible Gambling section. Alternatively, contact our 24/7 live chat support team and they will apply any restriction immediately, with no delay and no penalty. Reducing a limit takes effect straight away; increasing a limit requires a mandatory cooling-off period to prevent impulsive changes. See our full Responsible Gambling page for details.

PKR88 does not hold a Pakistan gambling license and does not claim approval from the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Online gambling in Pakistan is subject to the Prevention of Gambling Act, 1977 and related provincial legislation. Users are solely responsible for verifying whether accessing or using online gambling services is lawful in their specific location. This response does not constitute legal advice — please consult an independent legal professional if you are uncertain about your position.