Privacy Policy

1. Introduction

PKR88 ("Platform", "Operator", "We", "Us", "Our") respects the privacy of every person who accesses or uses the Platform at https://pkr88.cam. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure and protection of personal data in connection with the Platform Services.

This Policy applies to all registered users, visitors and any other individual whose personal data we process in the course of operating the Platform. It should be read in conjunction with our Terms & Conditions, which govern the overall contractual relationship between you and PKR88.

By registering an account, accessing the Platform or submitting any personal information through the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not use the Platform.

2. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, CNIC number, email address, phone number, financial details, IP address and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, retrieval or deletion.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this case, PKR88.
• "Data Processor" means a third party that Processes Personal Data on behalf of the Data Controller under a documented agreement.
• "Data Subject" means the individual to whom Personal Data relates — in this context, the registered user or Platform visitor.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement by the Data Subject to the Processing of their Personal Data.
• "KYC" means Know Your Customer — the identity verification process requiring submission of government-issued documents, typically a CNIC for Pakistani users.
• "Cookie" means a small data file placed on a user's device by the Platform for the purposes of session management, analytics or preference storage.

3. Data Controller Identity

The Data Controller responsible for the Personal Data collected through the PKR88 Platform is the operator of the Platform, identifiable through the Platform's published licensing information. For all data-related enquiries, including requests to exercise your rights under this Policy, please contact us using the details in Section 15.

4. Personal Data We Collect

We collect Personal Data in the following categories, depending on how you interact with the Platform:

4.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification)
• CNIC number and copies of identity documentation submitted for KYC
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar)
• Email address and phone number
• Username and encrypted password credentials

4.2 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method references (e.g., mobile wallet identifiers for Easypaisa or JazzCash, bank account details for HBL, UBL, Meezan Bank or Bank Alfalah transfers, Raast transaction references, cryptocurrency wallet addresses)
• Account balance history and bonus credit records
• Currency denomination and conversion records where applicable (PKR/Rs)

4.3 Betting & Gaming Activity Data

• Bet history, wager amounts, market selections and settlement results
• Casino game sessions, stake amounts and game outcomes
• Bonus usage, wagering progress and promotional participation records
• In-play event data and live betting activity

4.4 Technical & Device Data

• IP address and geolocation data (country and city level)
• Device type, operating system and browser information
• Session timestamps, login history and access logs
• Cookie identifiers and similar tracking technologies

4.5 Communications Data

• Live chat transcripts and support ticket content
• Email correspondence with the Platform
• Responses to surveys or feedback requests (where voluntarily provided)

5. Legal Basis for Processing

PKR88 processes Personal Data only where a valid legal basis exists. The bases we rely on are:

• Contract Performance: Processing necessary to register your account, operate your session, process deposits and withdrawals, and deliver the Platform Services you have agreed to use.
• Legal Obligation: Processing required to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, age verification requirements and record-keeping mandates under the Operator's license jurisdiction.
• Legitimate Interests: Processing necessary for fraud detection, security monitoring, platform analytics and responsible gambling oversight, where these interests are not overridden by your privacy rights.
• Consent: Where we send optional marketing communications or use non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

6. How We Use Your Personal Data

We use the Personal Data we collect for the following specific purposes:

6.1 Account Management & Service Delivery

To create, maintain and manage your PKR88 account; to verify your identity and age; to process deposits and withdrawals; to deliver betting markets, casino games and related Platform Services; and to maintain your bet history and balance records.

6.2 KYC & Regulatory Compliance

To verify your identity using CNIC or other accepted documentation; to conduct AML screening; to comply with the Operator's license conditions; and to fulfil any reporting obligations to the Operator's regulatory authority.

6.3 Fraud Prevention & Security

To detect and prevent fraud, account sharing, bonus abuse and any other prohibited conduct described in the Terms & Conditions; to monitor access logs for unauthorised account activity; and to investigate and respond to security incidents.

6.4 Responsible Gambling

To monitor betting patterns that may indicate problem gambling behaviour; to apply player-set deposit limits, loss limits and self-exclusion requests; and to fulfil any responsible gambling obligations under the Operator's license requirements.

6.5 Customer Support

To respond to support queries submitted via live chat or email; to investigate disputes; to maintain support records for quality assurance; and to provide Urdu-language assistance on request through the live chat channel.

6.6 Platform Improvement

To analyse aggregated, anonymised usage data to understand how users interact with the Platform; to identify technical issues; and to improve Platform performance, content and user experience.

6.7 Marketing Communications (with Consent)

Where you have provided explicit consent, to send promotional emails, offers and Platform updates relevant to sports betting (including Pakistan cricket, PSL markets, T20 tournaments) and live casino products. You may withdraw marketing consent at any time through your account settings or by contacting support.

7. Data Sharing & Disclosure

PKR88 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We share data only in the limited circumstances described below:

• Payment Processors: We share transaction data with payment processing partners necessary to execute deposits and withdrawals. These processors are contractually bound to process data only for the specified transaction purpose.
• KYC & Identity Verification Providers: Identity documentation may be shared with third-party KYC verification services operating under data processing agreements that restrict use to identity verification only.
• Regulatory Authorities: We may be required to disclose data to the Operator's licensing regulatory authority, law enforcement agencies or courts under legally enforceable obligations. We will not disclose data beyond what is strictly required.
• Anti-Fraud & AML Services: Certain data may be shared with third-party AML screening services to fulfil anti-money laundering obligations under the Operator's license conditions.
• "Responsible Gambling" Services: With your consent, or where legally required, data may be shared with recognised responsible gambling support organisations to facilitate self-exclusion programmes.
• Technology Partners: Platform hosting, analytics and infrastructure providers may process technical data under documented agreements that prohibit independent use of your data.

8. Data Retention

We retain Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following considerations:

• Account data is retained for the duration of your registration and for a minimum period following account closure as required by the Operator's license jurisdiction for AML and regulatory compliance purposes.
• KYC documentation is retained for the period mandated by applicable AML and gaming regulations — typically a minimum of five years following the end of the business relationship.
• Financial transaction records are retained for the period required by the Operator's license conditions and applicable financial record-keeping obligations.
• Betting activity logs are retained for dispute resolution purposes and regulatory reporting, typically for a minimum of three years.
• Support communication records are retained for 24 months following resolution of the associated query.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter to evidence compliance.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

9. Cookies & Tracking Technologies

The Platform uses cookies and similar tracking technologies to operate the Platform, maintain your session state and improve your experience. The types of cookies we use are:

• Essential Cookies: Required for the Platform to function — including session authentication, security tokens and load balancing. These cannot be disabled without impairing core Platform functionality.
• Performance & Analytics Cookies: Used to understand how users navigate the Platform, which pages are most visited and where technical errors occur. Data is aggregated and anonymised where possible.
• Preference Cookies: Store your language preference (English), display settings and other user-configurable options to personalise your experience across sessions.
• Marketing Cookies (Consent Required): Where you have consented, these cookies help us present relevant promotional content relating to cricket betting, PSL markets and live casino products. Consent can be withdrawn via your account settings.

You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from logging in or using core Platform features. Disabling non-essential cookies will not prevent you from accessing the Platform but may reduce personalisation.

10. Security Measures

PKR88 implements a range of technical and organisational measures to protect Personal Data against unauthorised access, loss, alteration or destruction:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform
• AES encryption for Personal Data stored in our databases
• Two-factor authentication (2FA) available to all registered users
• Access controls limiting employee access to Personal Data on a need-to-know basis
• Regular security audits and penetration testing of the Platform infrastructure
• Incident response procedures for identifying, containing and reporting data security events

11. Your Data Rights

As a data subject, you have the following rights with respect to your Personal Data held by PKR88. These rights may be subject to certain limitations where our legal obligations (such as AML record-keeping) require us to retain specific data.

To exercise any of the above rights, contact us via live chat on the Platform or by email at [email protected]. We will respond within 30 days. In complex cases we may extend this period by a further 60 days, with notice to you. Identity verification may be required before a request is actioned.

12. Minors & Age-Gated Services

The PKR88 Platform is strictly for adults aged 18 or older — or the higher minimum age required by the Operator's license jurisdiction. We do not knowingly collect Personal Data from individuals below the minimum age threshold.

Our registration process includes mandatory age verification using date of birth at sign-up and KYC identity documentation review before withdrawal privileges are activated. Where we discover that an underage individual has provided Personal Data in contravention of our age requirements, we will immediately suspend the associated account, delete or anonymise any collected Personal Data to the extent permissible by law, and take appropriate steps consistent with our responsible gambling obligations.

13. International Data Transfers

PKR88 operates internationally and may transfer Personal Data to countries outside your country of residence for the purposes of Platform delivery, KYC processing, payment processing and infrastructure hosting. Where such transfers occur, we ensure that appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by the relevant data protection authority
• Data processing agreements with processor-level obligations equivalent to those applicable in the Operator's license jurisdiction
• Transfers to jurisdictions recognised as providing an adequate level of data protection

Pakistani users should note that their Personal Data may be processed on servers outside Pakistan. By using the Platform, you acknowledge and accept such cross-border transfers as necessary for service delivery.

14. Policy Amendments

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. Material amendments will be communicated to registered users via the email address associated with their account and/or through a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the Platform following notification of a Policy amendment constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

15. Contact & Complaints

For any questions, concerns or requests relating to this Privacy Policy, your Personal Data or the exercise of your data rights, please use the following contact channels:

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction applicable to you. We take all privacy complaints seriously and are committed to resolving them promptly and transparently.